Privacy Policy

Privacy statement 

Last updated: May 22nd, 2025 

Versatile Commerce is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal data in accordance with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other applicable regulations.

Who We Are

Versatile Commerce is a UK-based technology partner offering bespoke software solutions, mobile application development, ecommerce solutions, staff augmentation, and Microsoft partner solutions.

Data Controller:

Versatile Commerce Ltd

Email: [email protected]

Information We Collect

We collect personal and business data through multiple interactions with our website, services, and communications. 

Information You Provide to Us

• Name, job title, and company name

• Contact details: email address, phone number, and postal address

• Billing information (if applicable)

• Content of enquiries or other correspondence

• Feedback, testimonials, or survey responses

Information We Collect Automatically  

• IP address and geolocation

• Browser type and device identifiers

• Website usage data and page interactions

• Session cookies and tracking pixels (see Section 6)

• Communication engagement (e.g., email open rates)

Information from Third Parties 

• CRM and marketing integrations (e.g., HubSpot)

• Publicly available business directories

• Social media platforms (based on your interaction with our content)

How We Use Your Information

We process your personal data for the following purposes: 

• To provide and deliver our products and services. 

• To manage contracts and facilitate billing

• To respond to enquiries, demo requests, and support queries

• To send relevant marketing communications (with your consent)

• To personalise your experience across our platforms

• To comply with legal obligations and prevent fraudulent activity

• To improve our services through analytics and user feedback

Legal Bases for Processing 

We rely on the following lawful bases:

• Contractual necessity – for service provision and fulfilment

• Legitimate interests – for business development, analytics, and fraud prevention

• Consent – for sending marketing emails, newsletters, or participating in feedback loops

• Legal obligation – to comply with HMRC, GDPR, or other regulatory requirements

Cookies & Tracking Technologies

Our website uses cookies to improve performance and user experience.

Types of Cookies We Use:

• Essential cookies – Enable core functionality (e.g., login, navigation)

• Analytics cookies – Measure site performance and usage

• Marketing cookies – Help tailor advertising and outreach

You can manage your preferences via the cookie banner or adjust settings in your browser. For full details, visit our Cookies Policy.

Your Rights

As a data subject, you have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Request erasure ("right to be forgotten")

• Restrict or object to processing

• Data portability

• Withdraw consent (for marketing or optional services)

• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, contact us at [email protected].

Data Retention  

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

Typical retention timelines:

• CRM and inquiry records: up to 3 years

• Financial records: up to 7 years (for HMRC compliance)

• Marketing preferences: until withdrawn

Data Security  

We implement appropriate technical and organisational measures to protect your data, including:

• Data encryption

• Role-based access controls

• Secure hosting environments (e.g., Microsoft Azure)

• Regular vulnerability assessments

Last updated: 10 September 2023 

Email Communications

If you no longer wish to receive marketing communications from us:

• Click the Unsubscribe link at the bottom of any marketing email

• Email us at [email protected]

You will still receive service-related updates essential to your account or project.

Updates to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or business operations. All changes will be posted on this page with an updated "Last updated" date.

We encourage you to review this policy periodically.

Contact Us

For privacy-related questions, concerns, or data requests, please contact:

Data Protection Officer

Email: [email protected]

Versatile Commerce